Types of personal information we collect
We collect and store personal information that you give us when you register on our website, submit an application, request a catalog, place an order, enroll in a promotional or rewards program, call us, or send us a letter or e–mail. This information may include your name, mailing address, e–mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. If you respond to a sweepstakes or contest, we will ask you to verify that you are old enough to participate.
How we use and share personal information
We use the personal information we collect to process your orders, identify you within our systems, contact you if we have questions about your order, and notify you about new services or special promotional programs.
We share your personal information within the NeXtten Stauer, LLC family of businesses and with third parties that perform services for us or on our behalf (for example, credit card companies, financial institutions, shipping companies, printing houses, consultants and advisors, market research firms and rebate processors) and when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed. Personal information may be transferred in connection with a business transition, such as a merger, acquisition, insolvency, or asset sale involving any NeXtten Stauer, LLC business or asset to which the information pertains. If you shop through our catalog or via Stauer.com, we may share your name and mailing address (but not your e–mail address or telephone number) for external direct mail campaigns conducted by companies or organizations which offer products or services we believe may be of interest to our customers.
Special information for Stauer.com shoppers
If you shop with us online, we use third–party advertising technology to help us improve our marketing efforts. This technology uses non–personally identifiable information about your visits to Stauer.com and the sites upon which we advertise. We use Omniture, a service provider, to assist us with data collection and reporting. As part of that process, a "cookie" may be placed on your browser. Cookies are small data files that are stored on your computer's hard drive. They allow us to track your movement through our site, which gives us the opportunity to make the site more user-friendly. Omniture does not have the right to use the information we provide to them beyond what is necessary to assist us. For more information, including how to opt–out, go to www.omniture.com/privacy/policy#optout
. In the course of delivering our online advertisements to you, a unique third–party "cookie" may be placed on your browser.
How to let us know about your preferences?
NeXtten Stauer, LLC provides customers with marketing and promotional materials via e–mail, mail, telemarketing, and fax. If you'd prefer not to receive these materials, let us know using the instructions included in the following Q & A:
Q. How can I contact NeXtten Stauer, LLC?
A. You may contact us using any of the following options:
Q. I don't want to receive marketing materials. What should I do?
- Send an e–mail to us at Customerservice@Stauer.Com
- Call us toll–free at 1-888-201-7123
- Write to us at NeXtten Stauer, LLC, 14101 Southcross Drive West, Burnsville, MN 55337.
A. To remove your name from our marketing lists, please follow the instructions noted below.
- E–mail – Click on the "unsubscribe link" located in all of our promotional e–mails
- Postal Mail, Fax and Telephone – Call, Write, or send an E–mail to NeXtten Stauer, LLC, using the contact information provided above.
When submitting a request by telephone or mail, please be sure to include all of the contact information you have ever used or provided to NeXtten Stauer, LLC even if it is no longer current, including:
- All e–mail addresses
- All telephone numbers
- All names and addresses, including city, state, and zip code
You may continue to receive direct mail or catalog mailings after you have asked us not to send them. This can occur due to timing delays in updating applicable computer systems or due to incorrect, out of date or duplicate contact information. If that happens to you, call us.
Q. I'd prefer not to have my name and postal mailing address shared with other companies for marketing purposes. What should I do?
A. If you'd prefer not to have your name and postal mailing address shared with other companies, let us know in writing via e–mail, fax, or letter using the contact information provided above. Please be sure to include your name and postal mailing address as well as specific instructions.
Accessing and amending personal information
It is important that our databases are accurate and current. To review and make any appropriate changes or deletions to information about you, please contact us in one of the ways provided above.
Our approach to security
We maintain reasonable physical, technical, and procedural measures to limit access to personal information to authorized individuals with appropriate purposes. Our web site is a "Secure Site" recognized by VeriSign, a leading computer network security company. If you believe that someone has improperly used personally identifiable information about you or has made purchases that you did not authorize, please contact us immediately. We are a member of BBBOnline, the online area of the Better Business Bureau, and we will strive to resolve any customer service complaints promptly in accordance with BBB procedures.
Effective Date: May 11, 2007
Last Revised Date: May 11, 2007
Terms of Stauer’s Coupons and Other Offers
Limit one coupon or other offer per order. Monthly coupons are valid for a single use, one coupon per month. Offer excludes gift certificates, special orders, repairs, purchase of items that included the receipt of additional gift coupons, clearance merchandise and prior purchases. Offer may be used one time only and cannot be combined with any other offer (including, but not limited to, free gifts, BOGO (buy one get one), free shipping, discounts), copied, transferred or sold. Cash value of any coupon is $0.01. This offer is not redeemable for cash, except where required by law]. Any unused portion of this coupon is void. Offer applies to merchandise total only and does not apply to shipping and handling (S+H), shipping and processing (S+P), or sales tax. Applicable taxes must be paid by bearer. Void where prohibited, taxed or restricted by law. Offer only redeemable in the U.S. Offer expires on the date listed. We reserve the right to cancel an order due to unauthorized, altered or ineligible use of offer and to modify or cancel this promotion due to system error or unforeseen problems.